Privacy Policy
Last Updated: January 2025
Shanghai Nabu Fluid Technology Co., Ltd. (“Nabu Fluid” or “we”) respects your privacy and is committed to protecting your personal information. This Privacy Policy informs you of how we process your personal data and outlines your privacy rights and how the law protects you.
I. Collection of Personal Information
For customers using Nabu Fluid’s products and services, we may collect the following types of information:
Information you voluntarily provide
Personal contact information. When you contact us to provide comments, suggestions or inquiries, participate in our online or offline activities, subscribe to marketing materials, etc., you may leave your contact information, including your name, company name, job title, position, email address, telephone number and other details. You are not required to provide personal information to us; however, in certain circumstances, if you choose not to do so, we may be unable to provide relevant products or services to you, or respond to your needs or resolve issues you encounter.
Information we obtain when you use our services
Cookies. The website uses cookies or similar technologies that collect information about your use of the services, such as the applications you use, websites you visit, and how you interact with content provided through the services. Please refer to the Cookies section of this Privacy Policy for further details.
II. Use of Personal Information
We strictly comply with applicable laws, regulations and other normative documents, and will only use your personal information for specific and legitimate purposes with your consent. Such purposes include, but are not limited to:
Account-related services: Assist you in completing account registration and activation, and ensure you can properly enjoy all functions and services within your account permissions.
Function implementation: Use necessary information to deliver complete product and service functions, such as software activation applications.
Personalized experience: Strive to create a personalized user experience, for example, by accurately recommending products, services and activities that match your needs.
Security and after-sales support: Conduct identity identification and verification to prevent loss or fraudulent activities, and to provide after-sales service.
Response to requests: Collect relevant information to better respond to your requests and feedback.
Order processing: Properly process your order information to ensure accurate delivery of our products and services to you.
Communication and interaction: Communicate with you either at your initiative or with your consent, and send you information about products and services that may interest you, including promotional advertisements, updates, invitations to our events or questionnaires, etc.
Performance optimization: Conduct performance analysis and upgrades on equipment hardware or software to improve equipment performance and optimize your user experience.
Operations and market analysis: Use information for statistical analysis of business operations and marketing activities, so as to continuously improve our business model and marketing strategies.
III. Information Protection Measures
We adopt reasonable security measures to protect the security of customers’ personal information, including technical, physical and administrative safeguards, to prevent unauthorized access, use, disclosure or destruction.
Technically, we use advanced encryption technologies to encrypt personal information for storage and transmission, ensuring the confidentiality and integrity of information during transfer and storage. Meanwhile, we continuously update and upgrade our security protection systems, such as firewalls and intrusion detection systems, to defend against external cyberattacks.
Physically, we implement strict physical security management for servers and equipment storing customer information. Servers are located in secure computer rooms equipped with access control systems, surveillance cameras and fire protection facilities, ensuring that only authorized personnel can enter the premises. We also regularly maintain and inspect equipment to ensure proper operation and secure storage of information.
Administratively, we have established a comprehensive information security management system that clarifies the responsibilities and authorities of various departments and personnel regarding information security. We provide strict information security training to employees to enhance their awareness and capabilities in information security. In addition, we conduct regular internal audits and risk assessments to promptly identify and resolve information security issues.
IV. Protection of Privacy Rights
Customer Rights
When using Nabu Fluid’s products and services, customers enjoy the following rights:
Access and correction of personal information: Customers have the right to access their personal information and request corrections if any information is found to be incorrect. For example, if a customer discovers an error in their contact details, they may submit a correction request to Nabu Fluid.
Deletion of personal information: Customers may request the deletion of their personal information under specific circumstances. For instance, when customers no longer use Nabu Fluid’s products or services, or when personal information is no longer necessary to retain, they may apply for its deletion.
Unsubscribe from promotional information: If customers no longer wish to receive promotional information from Nabu Fluid, they may unsubscribe at any time. Nabu Fluid will respect customers’ choices and cease sending such information.
Complaints and feedback: If customers are dissatisfied with the implementation of Nabu Fluid’s Privacy Policy, they may file complaints or provide feedback. Nabu Fluid will handle such matters promptly and provide satisfactory responses.
Processing Procedures
Nabu Fluid will process customers’ rights requests in a timely manner in strict accordance with applicable laws and regulations. When a customer submits a request to access, correct or delete personal information, we will review and process it within the required timeframe. If the request is reasonable, we will take corresponding measures to ensure the protection of the customer’s rights.
For complaints, Nabu Fluid has established a dedicated complaint-handling mechanism. Customers may submit complaints through multiple channels, including customer service hotlines and email. Upon receiving a complaint, we will conduct a timely investigation, communicate with the customer, take appropriate measures to resolve the issue, and provide feedback on the outcome.
V. Third-Party Links
Our website may contain links to other websites. These third-party websites have their own privacy policies, and we assume no responsibility for their content or security. When accessing third-party websites, customers should exercise caution and review their privacy policies regarding the collection, use, sharing and protection of information. If you have any questions or concerns about a third party’s privacy policy, we recommend that you access such websites with care or choose not to visit them.
VI. How We Use Cookies
A cookie is a small text file placed by a website server on your client device (your computer, mobile phone or other smart terminal) when you browse the web, which can be used to improve your user experience.
This website may use cookies placed by us or third parties providing specific services to collect and store your online preferences, in order to deliver a satisfactory experience and allow us to improve our products or services. The collection and use of such information by third-party cookies and similar technologies are governed by the respective privacy policies of such third parties, not this Policy, and we accept no liability for third-party cookies or similar technologies.
You may clear cookies through your browser settings at any time and withdraw your consent to such cookies.
VII. Cross-Border Transfer of Personal Information
In the course of our global business operations, personal information may be transferred across borders. We will only conduct cross-border transfers of personal information under the following circumstances: when you use certain specific international business services or functions of ours, and the provision of such services or functions involves sharing your necessary personal information with overseas affiliates, partners or third-party service providers. Prior to any cross-border transfer, we will conduct a comprehensive security assessment and review of the receiving party in strict accordance with relevant laws and regulations, to ensure that they maintain data protection and security standards equally stringent as ours.
We clearly define and limit the types of personal information transferred to what is necessary to achieve specific business purposes, such as your basic registration information (name, email address, telephone number, etc.), transaction information generated during your use of our products or services, and information related to technical support. During transmission, we use industry-standard encryption technologies (such as SSL encryption protocols) to encrypt data, ensuring the confidentiality and integrity of data over the transmission link and preventing information theft or tampering.
You have the right to be informed about our cross-border transfer of personal information, including details of the receiving party, types of data transferred and purposes. If you have any doubts or objections to our cross-border transfer practices, you may contact us through the customer service channels we provide. We will respond proactively and provide necessary explanations and assistance to ensure the effective exercise of your right to know and control over cross-border transfers of your personal information.
VIII. Privacy of Minors
Nabu Fluid attaches great importance to the protection of minors’ personal information and will safeguard such information in accordance with relevant national laws and regulations.
If you are a minor under the age of 18, you should obtain the consent of your parent or legal guardian before using our services or products. For any personal information collected from children, we will only use or disclose such information as permitted by law, with the express consent of a parent or legal guardian, or as necessary for the protection of the child. When you, your parents or other guardians request us to correct or delete a minor’s personal information, we will take timely measures to do so, except as otherwise provided by laws or administrative regulations.
IX. Changes to the Privacy Policy
We may revise this Privacy Policy from time to time. Before continuing to use our services, customers are requested to carefully review the latest version of the Privacy Policy. If customers do not agree to the revised Privacy Policy, they may choose to stop using our services and contact us through the methods we provide to arrange for the handling of their personal information.
Material changes may include, but are not limited to: significant changes in laws and regulations requiring us to adjust our Privacy Policy; major adjustments to our business model resulting in changes to the collection, use or sharing of personal information; or the introduction of new technologies or services that may affect the processing of personal information.
X. Contact Us
If you have any questions or concerns regarding our Privacy Policy or the processing of personal information, please contact us through the contact details provided on our website. Our contact methods include, but are not limited to:
Customer service hotline: You may call our customer service number to communicate with professional representatives and raise questions or concerns.
Email: You may send an email to our designated mailbox to elaborate on your questions or concerns in detail.
Online customer service: Through the online customer service function on our website, you may communicate with customer service representatives in real time and receive prompt responses.
We highly value customer feedback and opinions, will carefully address every question and concern, and provide replies and resolutions within the required timeframe. We are committed to providing quality services and protecting the privacy and security of customers’ personal information.
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